At Ecotech, we take pride in testing, refurbishing, and servicing technology to extend its lifespan. This policy outlines your options and rights for product purchases and technical services made through ecotechshop.co.nz.

1. Our Guarantee & Consumer Rights

Because we specialize in refurbished, pre-owned, and serviced hardware, every item we sell is thoroughly inspected prior to dispatch.

Consumer Guarantees Act (CGA): Nothing in this policy limits your rights under the NZ Consumer Guarantees Act 1993. Products supplied to retail consumers must be of acceptable quality, fit for purpose, and match their description, taking into account the age, condition, and price of the item.

Direct Support: All warranty claims, returns, and technical queries are handled directly by the Ecotech team.

For further information about your consumer rights, visit the New Zealand Consumer Protection website.

2. Faulty or Misdescribed Items

If an item does not meet the guarantees required under the Consumer Guarantees Act, please contact us as soon as possible.

Depending on the circumstances and seriousness of the problem, we may provide an appropriate remedy, which can include a repair, replacement, refund, or other remedy required by law.

For used goods, reasonable wear and tear and characteristics that were clearly disclosed before purchase will be taken into account when assessing whether the item meets the required guarantees.

An item may not qualify for a remedy where the issue was clearly disclosed to you before purchase, or where the problem was caused by misuse, accidental damage, unauthorised modification, or failure to follow reasonable care or usage instructions.

3. Incorrect or Damaged Items

If you receive an item that is materially different from its description, you receive the wrong item, or the item arrives damaged, please contact us promptly with your order details and photographs where appropriate.

We will work with you to resolve the issue in accordance with your rights under New Zealand consumer law.

4. Returning Goods

If an item does not meet the guarantees required under the Consumer Guarantees Act, please contact us as soon as possible.

Depending on the circumstances and seriousness of the problem, we may provide an appropriate remedy, which can include a repair, replacement, refund, or other remedy required by law.

For used goods, reasonable wear and tear and characteristics that were clearly disclosed before purchase will be taken into account when assessing whether the item meets the required guarantees.

An item may not qualify for a remedy where the issue was clearly disclosed to you before purchase, or where the problem was caused by misuse, accidental damage, unauthorised modification, or failure to follow reasonable care or usage instructions.

5. Returning goods: Step-by-step process

Upon receipt of the product, our team will inspect the product but this does not automatically guarantee a refund or replacement until verified by our technicians.